Help Center
How Can We Help You?
Find answers to the most common questions about our services, process, pricing, and support. We're here to make your experience seamless.
Successful Deliveries
We deliver solutions that make an impact
Clients Love Us
Our clients trust us and keep coming back
24/7 Support
We're always here to help you
Top Rated
Excellence in every project we deliver
100% Satisfaction Guarantee
Secure & Confidential
On-Time Delivery
Dedicated Support Team
Modern Tech Stack
General Questions
What is R&U Technology?
R&U Technology is a premium software development and technology consulting agency founded in 2016. We specialize in web development, mobile apps, UI/UX design, AI solutions, cloud infrastructure, and digital marketing. With successful projects delivered globally, we help businesses turn their ideas into scalable digital products.
Where is R&U Technology located?
Our headquarters is in India. We also have team members working remotely across the US, Europe, and Asia — enabling us to provide round-the-clock support and coverage across multiple time zones.
What industries do you serve?
We work across multiple industries including E-commerce, FinTech, HealthTech, EdTech, SaaS, Real Estate, and Logistics. Our team adapts to your domain and brings industry-specific expertise. We've helped startups to enterprise companies achieve their digital goals.
How long has R&U Technology been in business?
We've been serving clients since 2016 — over 8 years of experience in the technology industry. Our team has grown from 3 founders to dedicated professionals across design, development, and consulting.
Services
What technologies do you use?
We use modern, battle-tested technologies: React, Next.js, TypeScript, Node.js, Python, Flutter, React Native, AWS, Docker, Kubernetes, PostgreSQL, MongoDB, and more. We choose the best tech stack based on your specific needs, scalability requirements, and business goals.
Do you build mobile apps?
Yes! We develop native iOS (Swift), native Android (Kotlin), and cross-platform apps using React Native and Flutter. All apps include App Store and Google Play submission, with post-launch monitoring and updates included in our packages.
Can you redesign my existing website/app?
Absolutely! We specialize in complete redesigns — improving both visual design and technical performance while preserving your SEO rankings and existing functionality. We conduct a comprehensive audit before starting any redesign project.
Do you offer AI and machine learning solutions?
Yes! We have a dedicated AI/ML team that builds custom solutions including chatbots, recommendation engines, predictive analytics, computer vision, and NLP applications. We integrate AI capabilities into your existing or new applications.
Process & Timeline
What is your development process?
We follow an agile, 4-step process: Discovery → Design → Development → Launch. Each phase includes client feedback loops, weekly updates, and transparent communication via Slack/Notion. We also provide dedicated project managers for every engagement.
How long does a typical project take?
Timelines vary by scope: Landing pages: 1-2 weeks, Full websites: 6-10 weeks, Mobile apps: 8-16 weeks, Enterprise platforms: 12-24 weeks. We provide a detailed timeline with milestone-based delivery during the discovery phase.
How do you communicate during projects?
We use Slack for daily communication, Notion for documentation, Jira for task tracking, and weekly Zoom calls for progress reviews. You'll always know the status of your project with our real-time dashboard access.
Do you provide project documentation?
Yes! We provide comprehensive documentation including technical specifications, API documentation, architecture diagrams, and user manuals. All documentation is delivered in Notion or PDF format for easy reference.
Pricing & Payment
How much does a project cost?
Projects start from competitive rates and scale based on complexity. View our pricing page for detailed packages. We also offer custom quotes for unique requirements. All prices include free post-launch support.
What payment methods do you accept?
We accept bank transfers, credit/debit cards (via Stripe), PayPal, and wire transfers for enterprise clients. Payment is milestone-based: 30% upfront, 40% mid-project, 30% on completion.
Is there a refund policy?
Yes! We offer a 100% satisfaction guarantee. If we don't meet the agreed-upon requirements, we'll revise until satisfied — or refund your payment. No questions asked. We stand behind the quality of our work.
Do you offer maintenance packages?
Yes! We offer monthly and yearly maintenance packages that include regular updates, security patches, performance monitoring, and technical support. Custom maintenance plans are available based on your requirements.
Support & Maintenance
Do you offer post-launch support?
Yes! Every project includes free post-launch support. Extended maintenance packages are available for ongoing updates, monitoring, and feature enhancements.
What does your support cover?
Support covers bug fixes, performance monitoring, security patches, minor updates, and technical consultation. Enterprise plans include priority support with a dedicated engineer and SLA-backed response times.
How quickly do you respond to issues?
Standard support: within 24 hours. Priority support: within 4 hours. Critical issues: within 2 hours. We have a dedicated support team available across time zones.
Do you provide training for our team?
Yes! We offer comprehensive training sessions for your team to manage and maintain the solution we build. Training includes live workshops, documentation, video tutorials, and Q&A sessions tailored to your team's needs.
About Our Company
Who are R&U Technology's clients?
We work with startups, SMEs, and enterprise organizations across the globe. Our client portfolio includes companies from USA, UK, Canada, Australia, Germany, India, and Singapore. We've helped businesses from pre-revenue to enterprise scale their digital presence.
What makes R&U Technology different?
We stand out because of our transparent communication, fixed-price model, and dedicated project management. Unlike other agencies, we provide unlimited revisions, 100% satisfaction guarantee, and post-launch support at no extra cost. We treat every client like a partner, not just a project.
Do you have case studies or testimonials?
Absolutely! We have detailed case studies showcasing our work across different industries. You can find client testimonials and portfolio on our testimonials page. We're proud of the results we've delivered for our clients.
How do I get started with R&U Technology?
Getting started is easy! Just fill out our contact form, schedule a free consultation call, or email us directly. We'll set up a discovery call to understand your needs, followed by a detailed proposal and timeline. You can reach out here to begin your journey with us.
Still Have Questions?
We're here to help. Reach out and we'll get back to you within 24 hours.